Service Transition Manager

  • Location

    Malvern, Worcestershire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Experis UK

  • Contact email:

    Jack.Williams@experis.co.uk

  • Job ref:

    BBBH125020_1596712665

  • Published:

    about 1 month ago

  • Expiry date:

    2020-09-17

  • Client:

    #

Service Transition Manager

Our client are experts in defence, aerospace, security and related markets. They draw on our extensive technical knowledge and intellectual property to provide the know-how and support to solve some of the world's most challenging problems. The organisation makes the critical difference to customers by providing unique approaches to problem solving with technological and scientific expertise to help customers protect and advance their vital interests. Why don't you join some of the world's finest scientific and technical minds and help make tomorrow work today?

As our client continues to grow into new markets around the world, there's never been a more exciting time to join. The formula for success is the appetite for innovation, courage to take on a wide variety of complex challenges and motivated people who work to deliver the best possible solutions to partners. You'll have the opportunity to work on highly technical cutting edge projects, enabling customers to protect, improve and advance their vital interests.

The Role

The Service Transition Manager is a customer facing role which manages the operation of the Transition policy. Manages the process to ensure the integration of products and services into the live environment. The main focus of this role is to enable the smooth transition of new services into the live environment, minimising impact and ensuring these are fit for purpose promoting strong customer satisfaction.

Duties Include:

  • Implement Transition procedures, promoting Transition with input for standard service and tiered support services opportunities
  • Engage with stakeholders, to ensure successful Transition new services are implemented.
  • Work independently to solve complex problems proposing solution to minimise disruption of the live service
  • Ensure completion of Customer Support Services Design and documentation to a high standard and in line with governance

Person Specification

  • ITIL V3 foundation qualified
  • Experience in Service Transition within large, complex organisations
  • Commercial awareness, working to a budget and seeking cost effective opportunities
  • Experience of working with a diverse range of products and services
  • Either holds current Security Clearance or willing / able to go through the process

Benefits

  • 25 days starting annual leave - you can buy up to five days more holiday a year
  • Pension - 1.5 times employer contribution (your personal contribution up to a maximum of 7%).
  • Share Incentive Plan - Pay £10 - £150 per month into the plan and you'll receive one free share for every 3 shares purchased. Plus, you receive full tax & NI relief on this money
  • Income Protection - If you fall ill for more than 6 months you may be eligible to receive income protection benefits broadly equal to 50% of your basic salary
  • On site Free Health Assessment
  • Health Cash Plan- go private with your healthcare and get cash back for it. The cover is far reaching, including dental, optical or even acupuncture costs.
  • Private Medical Insurance- Employees can insure themselves and their family at discount rates for PMI.
  • Target Based bonus - it is dependent on how the company performs as a whole and also how your department performs.