Service Transition Manager

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Daniel Darlington

  • Contact email:

    Daniel.Darlington@experis.co.uk

  • Job ref:

    Transition Manager_1582709165

  • Published:

    7 months ago

  • Duration:

    3-6 Months

  • Expiry date:

    2020-03-27

  • Start date:

    ASAP

Job Role - Service Transition Manager (SC Cleared)
Location - Newcastle
Duration - 6 Months


Overview
The Service Transition Manager is responsible for the coordination and assurance of the development of the service management and delivery solution to support the delivery of new and changed services. The Service Transition Manager role will align to the Operational requirements developed by the head of Operations and work closely with the account specific Programme and Project Managers during the delivery phase of the solution.


Key Skills
Strong customer management and interpersonal skills and an in-depth knowledge of the service design area. The ability to align to a pragmatic and thorough design, taking into account any conflicting priorities of the account, internal operations and customer. The ability to hold a large and diverse operations team to a single agreed approach, and to ensure that there are no gaps between the various components.

The Service Transition Manager must have:
* A detailed knowledge of service delivery concepts and techniques.
* A strong operational understanding of service supply chains
* Experience of service delivery and operational support for major IT systems
* The ability to coordinate coherent, concise, and readable criteria prior to acceptance intooperational service.

Key Accountabilities
The Service Transition Manager will be responsible for all aspects of service transition on behalf of the operational teams, ensuring that current live solutions meet pre-determined requirements.
Discipline Areas
Required to take a lead in the coordination of the Operational Readiness Review criteria for any specific account that may be assigned.
The role will support other Transition Manager and also Service architects in the definition and
Liaising with programme management, service line and customer to assure delivery of quality service products are supportable.
Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.
Planning for Service Operations, tooling, skills, staffing and volumes.
Creating and maintaining ORR criteria to support solution development.
Identifying and fostering common service delivery patterns and common sub-processes


Required Qualifications/Skills
Essential:
* Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
* A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
* Experience of service Transition for major IT systems.

Desirable:
* ITIL version 3 or 4
* Experience of Service Design

Candidates must hold clearance or be willing to undergo relevant checks