Service Transition Manager

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £500 - £650 per day

  • Contact:

    Harriet Hughes

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Client:


Service Transition Manager, Transition, Service Design, Service Creation, Service Acceptance, Release Authorisation, Deployment, Quality Gates, ITIL, ITIL 4, Service Improvement, Service Implementation, Evaluation, Government, Public Sector.

Our Government Client are looking for a Service Transition Manager to work on the in-house Service Transition process which oversees the activities of Service design and creation, through to acceptance, release authorisation and deployment. This includes the use of Quality Gates at strategic points and reporting on adherence, progress and risk to the project boards. This is a fledgling process and the role is expected to continually review, challenge and modify it to make it a mature and well-run process. The Service Transition Manager will be part of a service management team and will be expected to contribute and cover for other roles within it.

The Service Transition Manager will be working within the Service Management Office, a service management team also comprising an SMO Lead, a Project Manager, a Business Analyst, a Service Management Officer, a Finance & Asset Officer, an Accreditation Lead, a Relationship Manager and a Service Insight Analyst. The role will also regularly interact with service providers and other members of the team.

Key Skills and Experience:

  • 5+ years' experience of ITIL practices
  • 5+ years' experience of consulting in service design and development
  • 5+ years' experience of consulting in service implementation and continual service improvement
  • Deep understanding of ITIL practices
  • Previous in-depth experience of coaching the journey of structured service design through to service deployment and beyond
  • Previous in-depth experience of use of quality gates and developing/instigating/monitoring key performance indicators
  • Previous in-depth experience of challenging processes, reviewing and re-engineering
  • Previous in-depth experience of evaluating services and instigating CSI
  • Experience of deputising in other service management roles
  • ITIL4 qualified
  • Experience of other ITIL practices