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Service Transition Analyst

  • Salary: £32000 - £40000 per annum
  • Job type: Permanent
  • Location: Derby, Derbyshire
  • Sector: Project Management, Release Management
  • Date posted: 30/09/2016
  • Job reference: J339194A

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Service Analyst

Our client is looking for an experienced Service Analyst to oversee the transition of several IT projects from the project to the service environment.


  • Gain an understanding of project objectives
  • Gain an understanding of the Business Outcomes the project has been created to achieve
  • Engage with project managers - clearly communicate the scope of your role
  • Sell the value of the role to the PMs
  • Identify the project stakeholders who can contribute towards the creation of a service model
  • Gather the service model requirements from the stakeholders
  • Contribute towards the design of procedures and standards by providing feedback on the lessons learnt from you engagements
  • Lead workshops where required to gain approval for a service model requirements specification
  • Translate the service model requirements specification into a Service Model design document
  • Follow existing Rolls-Royce procedure and adhere to existing standards/templates

Person Specification

Skills, knowledge and attributes

  • Must have previous experience as a Service Analyst or similar role
  • Experience working within the ITIL framework
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