Service Owner

  • Location:

    London, England

  • Sector:

    Healthcare

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Job ref:

    JF/005_1601036838

  • Published:

    about 1 month ago

  • Duration:

    Permanent

  • Start date:

    ASAP

  • Client:

    Undisclosed Company

Role:

Service Owners bring products, operations, logistics etc together in support of services that improve healthcare systems. They will work with committed and talented product managers, researchers, developers, designers, analysts, agile coaches, and content specialists who share a desire to make healthcare better with technology as the enabler.

Responsibilities:

  • Making sure the service is relevant to our users
  • Operating an adaptable and effective live service
  • Managing the relationship with our 'customer'
  • Measuring the impact of our healthcare services

Key accountabilities:

  • Define, deliver and run exceptional, clinically sound, commercially successful services that exceed the expectations for best in class for healthcare for our users (clinicians, patients, participants)
  • Balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation and our users
  • Create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing clinical and technical risk
  • Represent the service to senior stakeholders, using information from user, commercial and service sources
  • Lead and develop a high performing team that use service design and user-centred, data-driven, cloud-based delivery practices
  • The service owner will
    • Deliver seamless service delivery plans which meet and maintain quality standards and fit with the strategy
    • Translate complex aims and diverse needs of users and partners into plans with clear resource requirements to support service design and operate high quality digital services
    • Make clear, validated, strategic choices on spending and procurement
    • Promote the service's progress and publicise learning
    • Make sure performance data is used to drive design and iterative operational improvements
    • Simplifying business processes and logistical hurdles in order to improve the service and reduce all forms of 'debt'
  • Know and understand the meaning behind our virtues of Empathy, Integrity, Focus, Connection, Speed, Curiosity, Impact and embody them in all aspects of your role.

You understand that our virtues are the bedrock of the company and you use them to guide your decisions - whether big or small, and also as a compass to guide the behaviour of your team - ensuring that they regularly affirm and check in with the virtues.

Essential skills:

  • Minimum 7 years' service ownership or service delivery experience or similar leadership positions
  • Leadership of multidisciplinary teams to successfully deliver digital services across the whole lifecycle - discovery, design, delivery, growth, continuous improvement and retirement
  • Expertise in analysing and using customer insight and user and performance data to define vision and strategy for services
  • Significant experience building business cases and accountability for ongoing return on investment
  • Proven ability of building and operating complex and critical live services

Desirable:

  • Experience in healthcare or other complex systems

Academic:

7+ years' experience in owning and running a multi-faceted product or service or similar leadership positions

Solutions:

  • Engineering, commercial, clinical
  • Multi-disciplinary team of Product, user researchers, developers, designers, analysts, agile, and content specialists
  • Users - clinicians, patients, participants, etc.
  • NHS
  • Third party suppliers

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