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Service Operations Manager

  • Salary: £47400 - £57999 per annum + benefits
  • Job type: Permanent
  • Location: Fareham, Hampshire
  • Sector: Infrastructure & Support
  • Date posted: 18/07/2017
  • Job reference: J370236A

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Operations Manager

We are actively looking to secure an enthusiastic and conscientious Operations Manager to join Experis.

Job Purpose

Infrastructure Operations is about developing and delivering effective end user focused digital services. It requires strong leadership, relationship management, knowledge of service delivery and management.

Owning and driving the vision, on-going success, availability and continuous improvement of one or more operational Infrastructure platforms, services and products.

Accountable for ensuring the quality, availability, capacity, security and cost effective delivery of one or more operational Infrastructure platforms, services and products (defined in the organisation's service catalogue).

Is a recognised subject matter expert in one or more Infrastructure technologies and service management disciplines.

Accountable for ensuring that all incident, request, change, problem and configuration management activities are effectively delivered for the platforms and products supported.

Responsibilities include

  • Ensuring all the Infrastructure services (SaaS, IaaS, and PaaS), products and platforms you are accountable for are cost effectively operated and improved so that they deliver value to client.
  • For the services, products and platforms you are accountable for, ensure that:
  • incidents, requests, changes and problems are owned and effectively managed;
  • the configuration, availability, capacity and performance are managed to maximise value;
  • drive through continuous improvement activities, aligned with evolving business needs;
  • risks are identified and effectively managed.

  • Lead and manage a team or teams deployed across projects, platforms or infrastructure support and maintenance activities.
  • Ensuring your team works with tools and technologies within the client's Technology Radar.
  • Contribute to wider communities of practice, identifying good practices we can adopt and sharing our experiences.
  • Sharing knowledge of tools and techniques, and collaborating to improve the capability of the team.
  • Maintain consistency between development and production environments.
  • Challenge existing processes in order to build agile and flexible platforms, services and products.

Essential skills/Knowledge

It's essential that you have experience of managing services and products supported by at least one of the following technologies:

  • Virtualisation, storage and backup technologies
  • Microsoft and UNIX technologies
  • End user computing - including VDI, mobility, email collaboration, printing
  • Networking and voice technologies - including Wi-Fi
  • Database technologies

Specific skills required

  • Incident management
  • Change and release management
  • Problem management
  • Performance and capacity management
  • Continuous improvement

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