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Service Operations Manager

  • Salary: £45000 - £55000 per annum + Bonus + Pension
  • Job type: Permanent
  • Location: Telford, Surrey
  • Sector: Other
  • Date posted: 19/09/2016
  • Job reference: J329939A
This vacancy has now expired.

Opportunity

We have an exciting opportunity for a talented Service Operations Manager to join Experis on a permanent basis, supporting one of the world's largest agricultural organisations. This is an ideal career move for those looking to make a positive impact and influence company strategy, and embrace the chance to learn and develop others.

As an Employed Consultant (EC) with Experis we will also offer you the chance long term to develop your skills with tailored training plans teamed with the opportunity to work across a spectrum of blue-chip UK based companies.

Responsibilities

Provide single point of contact and escalation point relating to all Services delivered within a Directorate. Ensure clear and concise communications to ensure expectations are managed. Develop and manage relationships with the business. Deliver SSI Service Management to common goals consistent with the objectives of the SSI function. Ensure Virtual Teams are proactively managing their services across the lifecycle to deliver the required Services to agreed targets. Ensure the safe landing of new or enhanced Services without negative impact to the business. Take end to end accountability of cross tower SSI delivered Services. Adhere to SSI processes and relevant SLAs. Ensure the IT elements of Key Business Events are delivered as per requirement.

Skills, knowledge and attributes

  • Client facing service management or delivery management experience. Must have gravitas and excellent communication and relationship management skills.
  • Relationship Management
  • Supplier Management
  • Strong communication skills
  • Risk Management
  • Commercial awareness
  • Service Level Management / Attribution
  • Negotiation skills
  • Experience of improving processes and services to meet changing requirements
  • Troubleshooting / Problem Solving skills
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