Service Now Consultant

  • Location:

    Barrow-In-Furness, Cumbria

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £0.00 - £420 per day

  • Job ref:

    BBBH107296_1564566016

  • Published:

    21 days ago

  • Duration:

    6 months

Role: Service Now Consultant

Duration: 6 Months

Location: Barrow in Furness

Main Responsibilities of Service Now Administrator

  • Configure ServiceNow self-service portal and core applications with Dragonfly branding
  • Define and import all foundation data supplied from the project team, including

o User profiles

o Resolver/Fulfiller profiles

o Support Group

o Categorisations

o Knowledge

o Configuration Items (CMDB)

  • Configure standard reports and dashboards for use within ServiceNow platform
  • Configuration of virtual chat process flows within ServiceNow platform
  • Perform basic component testing
  • Perform system testing
  • Perform systems integration testing
  • Assist in data security model design
  • Configuration of user and fulfiller level access to the agreed ServiceNow systems
  • Support user acceptance testing
  • Support go-live and early life/warranty support periods
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