Service Manager (Networks)

  • Location

    Isleworth, London

  • Sector:


  • Job type:


  • Salary:

    £50000 - £55000 per annum + benefits

  • Contact:

    Gemma Grayson

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Start date:


Service Manager (Networks)
We are actively looking to secure a Communications Manager to join Experis as one of our expert consultants, delivering services to our clients.
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
The Role
We have an exciting opportunity for an experienced Service Manager to join the Network Management Centre (NMC) in a newly created team. This is a key responsibility to support a "Software as a Service" (SaaS) Solution and its suite of applications.
The role will focus on fault management as well as being involved in wider service management areas including vendor management, enhancements, software releases, maintenance, support issue resolution and where required, decommissioning.
Key responsibilities

  • To perform incident analysis for applicable faults and suggest action items to include root cause analysis and resolution plans
  • To monitor incident trends and anticipate potential problems for proactive resolution
  • To provide day to day application support with key activities such as performance management, network optimisation, troubleshooting issues with support teams, analytics etc.
  • To provide leadership in the development and execution of IT Service Management processes for the new team and the way it interfaces with other Service Management functions
  • To provide support for new releases and deployments, working with relevant teams on upgrades, modifications and deployments
  • To act as primary contact for all application service issues and queries within the organisation
  • To manage various stakeholders across multiple directorates and departments
  • To ensure all territories follow best practices and maintain service level agreements for the SaaS Solution
  • To maintain documentation repositories for deployment, maintenance, upgrades, and problem resolution activities.
  • To track and analyse trends in service requests and generate statistical reports.

Essential Skills

  • ITIL V3 Certifications. ITIL foundation certification as a minimum.
  • Knowledge of SAAS
  • Knowledge of Cloud Technologies
  • Knowledge of AWS, Google Cloud or Azure
  • Previous experience of working in an IT Network or Managed Service Provider Environment.

Desirable Skills

  • Project management and agile methodology skills and experience working directly with customers and clients and experience working with and overseeing large project teams
  • Background and experience in a technical support role in a software or telecommunications service provider organisation

Interested candidates should submit their CV in the first instance. For more information, please contact Gemma Grayson via