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Service Improvement and Problem Management

  • Salary: £40000 - £50000 per annum + bonus + bens
  • Job type: Permanent
  • Location: Coventry, Warwick, Rugby, Leicester, West Midlands
  • Sector: Functional Management
  • Date posted: 07/06/2018
  • Job reference: J384840A

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Service Improvement / Problem Manager

Are you experienced in Service Improvement and Problem Management seeking a new exciting opportunity? If so please apply today!

My client is a leading FTSE 250 looking for a Solid Problem Manager to manage IT issues across infrastructure and applications on a Global landscape. You will have working experience of the ITIL framework and have experience within a similar role. Ideally you will have done some Service Improvement and previous experience in Service Analysis You will be an escalation point for major IT issues, and you will mobilise a virtual team of IT managers and their staff to identify root cause, manage and fix issues as they arise. You will end up being the main go to for Problem Management as they have established Incident processes but one of your 1st jobs would be to implement Problem Management processes and anyone who has set them up from inception before would be of interest. You will formulate and agree an action plan and communicate with business stakeholders at every stage. Must be a self-starter with excellent stakeholder management and be an individual who can influence.

If this sounds of interest, please apply today, or give Mark a call on 0121 712 8719

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