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Service Implementation Analyst

  • Salary: £250 - £299 per day
  • Job type: Contract
  • Location: Bristol
  • Sector: IT
  • Date posted: 21/02/2018
  • Job reference: J382082A

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Service Implementation Analyst - Initial 6 months - Bristol

Service Implementation Analyst required to join a multinational telecommunications company based in Bristol on an initial 3-month contract with the view to extend.

Role Purpose

The primary purpose of the Service Introduction team is to act as a 'gatekeeper' to ensure that new technology and services are introduced and decommissioned in a co-ordinated and supportable way in order to minimise the potential impact to the customers and IT network.

Key Responsibilities:

  • Attend relevant Project Fora to identify key projects, system enhancements, new products and services that require support to land safely in Operations. Produce look ahead report.
  • Collate and manage Operational and Non Functional requirements such as sourcing, funding and scheduling of training to meet business needs; production of Operational Support Model and gathering alarm and monitoring requirements through delivery and to acceptance
  • Deliver effective evaluation and agreement of solutions and services between design, build, operational and support areas
  • Maintain detailed operation plans and liaise proactively with affected parties to ensure that delays, risks or issues are escalated and resolved in a timely and effective manner. Produce appropriate reports to communicate operational readiness to Stakeholders.
  • Lead activities such as infrastructure implementation, in-live testing, migration planning, connectivity design reviews, back-out and contingency plans to ensure the effective delivery of quality, stable, resilient and supportable services and platforms to the operational areas
  • Proactively liaise with stakeholders both internal and external to the projects, ensuring standard framework and best practise methodologies are used at all times
  • To operate in a politically detached manner when assessing system or service problems, so that upon completion, feedback can be given to senior management objectively.
  • Ability to multi-task - delivering multiple projects, at various project stages, concurrently without impacting their time to deploy
  • Communicate clearly and logically to avoid misunderstandings, particularly during high stress situations e.g. risky and complex deployments
  • Challenge others, at all levels, to ensure all operational concerns are fully considered when making decisions

Key Skills

  • A good understanding of mobile telecommunications networks, equipment technologies and services
  • Experience of senior level communication and managing the expectations of internal customers
  • Well-developed technical skills in both Networks and IS/IT environments
  • Experience of working with cross functional teams
  • Ability to handle a range of projects concurrently and manage in a fast moving environment
  • Experience of delivering large and complex projects
  • Experience of using MS Word, Excel and Project
  • Excellent planning, organisational and communication skills
  • Good knowledge of telecommunications and IT operating procedures
  • Ability to handle a range of projects and manage in a fast changing environment
  • Good communication skills and an ability to handle conflict situations
  • Commercially aware, with an understanding of matters relevant to the wider business

Desirable Skills

  • Experience in a high-profile project / solution delivery role
  • Extensive business and risk analysis experience
  • A good understanding of mobile network infrastructure
  • The knowledge to liaise with technical design and deployment teams in an advisory capacity
  • A Project Management Methodology certification (e.g. PRINCE2, APM) would be advantageous

If this role is of interest to you please submit your CV in the first instance.

Rachel Adati-Kumi

0161 924 1422

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