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Service Implementation Analyst

  • Salary: £30000 - £35000 per annum + benefits
  • Job type: Permanent
  • Location: Bristol
  • Sector: Other
  • Date posted: 16/02/2018
  • Job reference: J381830A

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Service Implementation Analyst

We are actively looking to secure an Implementation Analyst to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Role Purpose

The primary purpose of the Service Introduction team is to act as a 'gatekeeper' to ensure that new technology and services are introduced and decommissioned in a co-ordinated and supportable way in order to minimise the potential impact to the customers and IT network.

Key Responsibilities:

  • Attend relevant Project Fora to identify key projects, system enhancements, new products and services that require support to land safely in Operations. Produce look ahead report.
  • Collate and manage Operational and Non Functional requirements such as sourcing, funding and scheduling of training to meet business needs; production of Operational Support Model and gathering alarm and monitoring requirements through delivery and to acceptance
  • Deliver effective evaluation and agreement of solutions and services between design, build, operational and support areas
  • Maintain detailed operation plans and liaise proactively with affected parties to ensure that delays, risks or issues are escalated and resolved in a timely and effective manner. Produce appropriate reports to communicate operational readiness to Stakeholders.
  • Lead activities such as infrastructure implementation, in-live testing, migration planning, connectivity design reviews, back-out and contingency plans to ensure the effective delivery of quality, stable, resilient and supportable services and platforms to the operational areas
  • Proactively liaise with stakeholders both internal and external to the projects, ensuring standard framework and best practise methodologies are used at all times
  • To operate in a politically detached manner when assessing system or service problems, so that upon completion, feedback can be given to senior management objectively.
  • Ability to multi-task - delivering multiple projects, at various project stages, concurrently without impacting their time to deploy
  • Communicate clearly and logically to avoid misunderstandings, particularly during high stress situations e.g. risky and complex deployments
  • Challenge others, at all levels, to ensure all operational concerns are fully considered when making decisions

Key Skills

  • A good understanding of mobile telecommunications networks, equipment technologies and services
  • Experience of senior level communication and managing the expectations of internal customers
  • Well-developed technical skills in both Networks and IS/IT environments
  • Experience of working with cross functional teams
  • Ability to handle a range of projects concurrently and manage in a fast moving environment
  • Experience of delivering large and complex projects
  • Experience of using MS Word, Excel and Project
  • Excellent planning, organisational and communication skills
  • Good knowledge of telecommunications and IT operating procedures
  • Ability to handle a range of projects and manage in a fast changing environment
  • Good communication skills and an ability to handle conflict situations
  • Commercially aware, with an understanding of matters relevant to the wider business

Desirable Skills

  • Experience in a high-profile project / solution delivery role
  • Extensive business and risk analysis experience
  • A good understanding of mobile network infrastructure
  • The knowledge to liaise with technical design and deployment teams in an advisory capacity
  • A Project Management Methodology certification (e.g. PRINCE2, APM) would be advantageous

Interested candidates should submit their CV in the first instance. For more information, please contact Gemma Grayson via

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