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Service Desk Support Analyst - 1st & 2nd Line

Expired
  • Salary: £22000 - £27000 per annum + Excellent Benefits
  • Job type: Permanent
  • Location: City of London, London
  • Sector: Infrastructure & Support
  • Date posted: 19/05/2017
  • Job reference: J365593A

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SERVICE DESK SUPPORT ANALYST - BANKING, LONDON, CITY

1st & 2nd Line Technical Support

Helpdesk Ticketing System/s, Microsoft Windows, Desktop & Server, Laptops, Remote Connectivity, MS Exchange, MS Active Directory, VMware

£25,000pa (potentially more dependent on experience and professionalism) + Bonuses, Training & Development (with accreditations) Health & Pension

The client is a Financial Services and Investment organisation that are actively seeking a career minded, professional, ethical and confident IT Technician to support their Helpdesk, Desktop and Server functions.

Based out of their City HQ you will be responsible predominantly 1st & 2nd Line Technical Support on their Service Desk as well as around their office user base, dealer and trading floors.

Prerequisites are a calm and methodical approach to you work, a strong and professional service ethic with a natural willingness to help your IT Team, peers, colleagues, customers and stakeholders.

KEY TECHNICAL SKILLS YOU WILL HAVE:

  • Previous experience in a Service Desk or Helpdesk position
  • ExperiencewithHelpdesk and Service Desk Applications (for example)
    • HEAT
    • REMEDY
    • HORNBILL
    • TOPDESK
  • Excellent PC, Laptop and Desktop skills
  • Windows Genealogy - 2003 / 2008 / 2012 - MCSE Level {Desirable}
  • MS Exchange
  • MS Active Directory
  • VMWare, Hyper-V
  • VDI
  • IT License & IT Software License Management
  • ITIL Processes
  • Citrix Xenapp {Desirable}

KEY PERSON SKILLS YOU WILL HAVE:

  • An exceptional customer service ethic as you will be dealing from Directors and PA's, Traders and Broker's to 3rd Line Technical Support staff.
  • Excellent team working skills and relationship skills with users and colleagues
  • Emphasis always on the customer to ensure they receive an exceptional level of service.
  • Self-motivated with a positive, challenge orientated attitude.
  • Excellent oral and written communication skills
  • The ability to communicate effectively at all levels of a business
  • A high level of general education

Should you have the experience, enthusiasm, motivation and attitude to rise above your peers and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary package consisting of:

£25,000pa (potentially more) base salary plus bonus, training & development (with accreditations), health and pension benefits.

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