Service Desk Manager - Solihull

  • Location

    Solihull, West Midlands, W. Midlands, England

  • Sector:


  • Job type:


  • Salary:

    £50000.00 - £55000.00 per annum + Excellent Bens

  • Contact:

    Georgia Jordan

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Start date:


IT Service Desk Manager - Solihull, West Midlands

Salary to £55,000pa

Extensive Corporate Benefits which include Group & Personal Bonuses, Family Health Plan + Lucrative Pension Contributions + 27 Days Holiday + Bank Holidays + Free Parking, Free Lunches plus Regular Team & Social Events.

Monday to Friday / 40 Hours.

Solihull, West Midlands, Warwickshire, Worcestershire Border

One of Europe's leading Financial Specialists are seeking an experienced, motivated and energetic Service Desk Manager to impact, support, enhance and drive their team of Service Desk Analysts forward to the next level.

Reporting to the Service Delivery Manager, you will support the Service Delivery model in alignment with the Business Strategy and goals, including successful integration of any new IT system, or IT related business improvements into the IT delivery

Key Areas of involvement and remit:

  • You will manage a team of 12 x Helpdesk Analyst who cover this 24/7/365 Service Desk
  • You will be required to ensure a high availability Service Delivery IT Infrastructure through execution of the Service Delivery Mode
  • You will ensure governance structures in place, are adhered to and delivered by the clients in-house IT Function and third-party providers to the business.
  • You will own the delivery new IT systems, or IT related business improvements for the Service Desk
  • You will develop a strong and effective network of relationships across the IT organisation (including key service providers)
  • You will manage all user communications regarding all IT service-related incidents from initial event through to resolution, ensuring proactive response, escalation and reporting to the Service Delivery Manager as appropriate
  • Support the adherence to a minimum set of control standards within the contracted frameworks agreed with outsource providers.
  • You will be accountable for all service delivery reporting, service level attainment tracking, and supplier service improvement plans.
  • You will ensure IT Service Delivery compliance monitoring and improvement activities are applied with reference to internal policies and applicable legislation and regulations with reference to the Service Delivery Manager as appropriate
  • You will track emerging technologies and assess the likely direction these technologies will take in relation to the clients IT and IT Service Delivery

A post such as this is a rare occurrence as this client are renowned for their staff retention and employee care.

Call Experis IT today for more information.