My client in Edinburgh is seeking a Service Desk Manager in a newly created role.
The successful applicant will be responsible for a 3rd line support team in a SaaS environment for a bespoke product, so knowledge of the Software Development Lifecycle is essential.
Escalations which cannot be resolved within your team will be referred by yourself to the internal development team, for which you will manage the entire escalation process and ensure necessary action is taken to resolve the issues within SLA.
The client currently works to ITIL standards and although certification is not essential, knowledge of ITIL would be beneficial.
The role would be suitable for both an experienced Helpdesk Manger or an experienced 3rd Line Support Professional who is ready to take their next career step.
In order to be considered for this position, please apply directly.