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Service Desk Lead

  • Salary: Negotiable
  • Job type: Permanent
  • Location: Swansea
  • Sector: IT, Infrastructure & Support
  • Date posted: 23/07/2018
  • Job reference: J390073A

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Service Desk Manager/Service Delivery Lead

I am currently partnered with a market leading financial services company who are looking to add a Service Desk/Delivery Lead to their existing team.

This is an exciting new role within a forward thinking company who have seen significant growth over the last few years, with their IT team growing threefold.

This would be a great opportunity for a personable leader with great communication skills to work with and develop an enthusiastic and intelligent team.

Key responsibilities:

  • Management of 8 direct reports made up for first line service desk + engineers
  • Monitor and report on business SLA's
  • Support and advise analysts with technical issues
  • Work with the Head of Infrastructure to deliver all aspects of service management
  • Liaise with stakeholders and business functions to ensure that IT is being used correctly and effectively


  • Experience leading or managing a team, ideally a service desk or within service delivery
  • Experience in a technical role e.g. Analyst, Engineer, Technician
  • Strong background in support services
  • Excellent interpersonal and communicative skills
  • Ideally ITIL Certified (V2/3)

Required Skills and Competencies:

  • Team player
  • Self-motivated and motivational
  • Analytical and problem solving
  • Effective Communication
  • Leadership
  • Commercially Astute

There's a competitive salary on offer, along with a great holiday, bonus, and benefits package. Above all else though, you'll be working with a great company with the budgets and belief behind you to drive both you and your career forward.

If you're a highly motivated, customer-centric leader, with management experience send me a copy of your CV today for consideration.

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