Service Desk Analyst - Contract - Full time

  • Location:

    Milton Keynes, Buckinghamshire

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £13.5 - £16.5 per hour

  • Job ref:

    BBBH109872_1570793897

  • Published:

    12 days ago

  • Duration:

    3 Month +

  • Start date:

    ASAP

IT Service Desk Analyst - £16.50p/h 3 Months Contract - Milton Keynes

Microsoft Windows, Active Directory, MS Office, Outlook, SLA's, Service Desk

Well known Organisation based in the Milton Keynes is currently seeking 2 x IT Service Desk Analyst to support weekend hours on a 3 months initial contract. Your role as the IT Service Desk Analyst will be to provide phone based IT support for all end users including but not limited to the support of laptops, desktops, mobile devises and technologies including Active Directory, Windows 7/10, Office 365, Email, File recovery, Profile rebuilds etc.

You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions.

Assists in the resolution of Incidents and Requests and it the front line for all IT user related queries, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met.

ESSENTIAL SKILLS WILL INCLUDE:

  • Microsoft Windows Technology
  • Desktop, Service Desk or Helpdesk experience
  • Working to SLA and KPI requirements Ensuring all internal and external SLA's are met
  • Active Directory & support including administration
  • Apple Mac Support
  • Mobile device support (Android, Blackberry, Windows, iOS mobile devices configuration and support.)
  • Knowledge of Microsoft applications (Windows XP/7, Office 2007, Office 365 etc
  • An understanding of ITIL is advantageous.
  • The ability to understand and manage customer business requirements.
  • Must be able to show proven experience of implementing desktop support best practises.
  • Inventory and software deployment methodologies
  • PC hardware support (HP/Lenovo/Dell Hardware and Software break-fix)
  • Mobile device support (iOS, Android, Blackberry, Windows mobile devices configuration and support

SHIFTS ARE 7am-3pm, 9am - 5pm 10am-6pm and 2pm - 10pm

This is an excellent role for an enthusiastic IT Engineer who wants to take ownership for technology.

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