Service Desk Analyst

Job Type:
Enterprise Applications
Job reference:
15 days ago

Service Desk Analyst

A Service Desk Analyst is required to join a company who are responsible for protecting workplace pensions in the UK. The Service Desk Analyst will join a a fantastic office located in the heart of Brighton that is a short distance from the train station, shops and the sea. You will join the Service Management Team providing 1st/ 2nd line support to the user base in Brighton, which is approximately 850 people. This is an excellent opening for an experienced Service Desk Analyst to join a company who support their people to reach their full potential with training, secondment and development opportunities.

The successful Service Desk Analyst's responsibilities include;

  • Provide support across the Service Management area to ensure processes are tracked on a regular basis to ensure they are effective.
  • Provide support to the Service Delivery Managers and Service Management process owners to ensure reports are designed and delivered that meet business needs.
  • To ensure that team actions are captured and managed through to their conclusion
  • To contribute, through data analysis to the continual service improvement plans.

Interested applicants will have the following experience:

  • Previous experience in Service Delivery in an IT department
  • Suitable IT knowledge to be able to work closely with technical areas- Windows 10 knowledge, Office 365, Active Directory, Exchange Online, Mobile Device Management (iPhones), SCCM, Azure
  • Strong communication skills across IT disciplines.
  • ITIL certified to at least foundation level would be highly desirable.
  • Experience of working within a Service Management toolset, such as ServiceNow would be highly desirable.

For further information please send your CV now or call Carys Jones on 0161 924 3671.

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