Service Desk Analyst - 1st & 2nd Line Support

  • Location

    City of London, London

  • Sector:


  • Job type:


  • Salary:

    £24000.00 - £28000.00 per annum + Excellent Bens

  • Contact:

    John McManus

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Start date:


IT Service Desk Analyst - 1st & 2nd Line Support

Banking, London, City

IT Service Desk, IT Helpdesk, Ticketing Systems, HEAT, Remedy, Hornbill, TopDesk, 1st & 2nd Line Technical Support, 50% Service Desk / 50% Desktop, SLA's, Microsoft Windows, Desktop, Laptops, Remote Connectivity, MS Exchange, MS Active Directory, VMware.

£22,000pa to £28,000 (dependent on experience and professionalism) + Personal and Team Bonuses, Training & Development (with accreditations) Health & Pension.

The client is a Financial Services and Investment organisation that are actively seeking a career minded, professional, ethical and confident IT Technician to support their Helpdesk, Desktop and Server functions.

Based out of their City HQ you will be responsible predominantly 1st & 2nd Line Technical Support around their office user base, dealer and trading floors as well as on the IT Service Desk.

Prerequisites are a calm and methodical approach to you work, a strong and professional service ethic with a natural willingness to help your IT Team, peers, colleagues, customers and stakeholders.

Key Technology Skills required:

  • Previous experience in a Service Desk or Helpdesk position
  • Experience withHelpdesk and Service Desk Applications {for example}
  • Excellent PC, Laptop and Desktop skills
  • Windows Genealogy - 2003 / 2008 / 2012 - MCSE Level {Desirable}
  • MS Exchange
  • MS Active Directory
  • VMWare, Hyper-V
  • VDI
  • IT License & IT Software License Management
  • ITIL Processes
  • Citrix XenApp {Desirable}

Day to Day Responsibilities:

  • To ensure the Firm's I.T. infrastructure functions smoothly both in London and branch offices
  • To make recommendations for improvement where appropriate
  • To be the expert in own area of specialisation
  • To provide flexible staff cover when required

Key Personal / Functional Skills required:

  • An exceptional customer service ethic as you will be dealing from Directors and PA's, Traders and Broker's to 3rd Line Technical Support staff.
  • Excellent team working skills and relationship skills with users and colleagues
  • Emphasis always on the customer to ensure they receive an exceptional level of service.
  • Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
  • ITIL Certified
  • Able to work under pressure
  • Analytical and numerate

Should you have the experience, enthusiasm, motivation and attitude to rise above your peers and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary package consisting of:

As well as base salary there is a bonus, training & development (with accreditations), health and pension benefits.