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Service Design + Transition Manager

  • Salary: fantastic benefits
  • Job type: Permanent
  • Location: Croydon, Surrey
  • Sector: Other
  • Date posted: 10/09/2018
  • Job reference: J391829A

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Our client looking for individuals with experience of Service Management, alongside Service Design and Transition, who wish to further their career in the area.

Salary: £52,969 + RRA + fantastic benefits

Responsibilities include:

  • Close liaison with projects and programmes to advise on how services will run and fit into the Live Services Operating Model
  • Agreeing and monitoring the achievement of Acceptance into Service criteria
  • Ensuring project and programme plans include the required tasks to secure Acceptance into Service
  • Developing and comprehensively documenting Service Design Package
  • Working closely with Service Managers to ensure they are content to take services into live operation

Essential Criteria:

  • The successful candidate will be an experienced IT Service practitioner, who wishes to develop within the Service Architecture profession.
  • Strong background working within IT service management, including experience of IT transition.
  • Strong stakeholder management experience - working with both internal and 3rd party stakeholders
  • Strong problem solving skills within the IT environment will be required
  • Experience leading meetings and reviews with Project Managers and Service Managers
  • Strong stakeholder and communications skills
  • ITIL v3 Foundation certificate

Desirable Criteria:

  • ITIL v3 Foundation
  • Additional ITIL qualifications are desirable
  • Previous experience working with live services in an ITIL environment
  • Beneficial if prior experience managing transition to Live Service.
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