Service Design Architect

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:

    £350 - £415 per annum

  • Contact:

    Patrick Doyle

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Duration:

    9 Months

  • Expiry date:


Role: Service Design Architect
Location: Newcastle
Duration: 9 Months

The Service Design Architect is responsible for the design and development of the service management and delivery solution to support the delivery of new and changed services. The Service Architect role will align to the technical design output developed by the Chief Technology Office (CTO) and work closely with the account specific CTO during the Service Design phase of the solution.

Key Skills
Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.
The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.
The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.

The Service Architect must have:

  • A detailed knowledge of service delivery concepts and techniques.
  • A strong operational understanding of service supply chains
  • Experience of service design for major IT systems
  • The ability to write coherent, concise, and readable technical documentation
  • Have operated throughout the entire lifecycle of a programme or project
  • SC clearance or willingness to undergo vetting if required

Key Accountabilities
The Service Architect will be responsible for all aspects of service design, ensuring that current live solutions meet requirements.
Service coherence and consistency.

Discipline Areas

  • Required to take a lead in the development of the Support Model and Service Wrap for any specific account service defined.
  • The role will be pro-active and require a good logical modelling capability to address the predominantly physical focus of an Infrastructure programme.
  • The role will support other architects in the definition and management of interfaces, and take responsibility for the modelling of those interfaces at the appropriate level of abstraction in the support model.
  • The role will be instrumental in fostering and maintaining good working relationships, in particular with operational teams and organisations supporting the services.
  • Required to represent services in continuous improvement, organisational design and internal informal benchmarking.


  • Produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.
  • Liaising with programme management, service line and customer to assure delivery of quality service products on time and to budget.
  • Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.
  • Planning for Service Operations, tooling, skills and volumes.
  • Collecting and aligning existing process artefacts and contributing to the development of a Service Architecture Framework.
  • Interacting with other Service discipline and line teams to ensure architectural conformance to process model and standards.
  • Creating support models to support solution development.
  • Identifying and fostering common service delivery patterns and common sub-processes.

Required Qualifications/Skills

  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
  • A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
  • Experience of service architecture and design for major IT systems
  • Self-motivating, objective setting, and strong leadership skills
  • Negotiating, bringing consensus, with previous experience of running workshops
  • Team development and motivational skills
  • Written communications - clear technical writing and presentation.


  • ITIL version 3 or greater
  • Experience of modelling techniques and tools - process, applications, data and technology

Please submit all relevant CV's at the first instance.