Job Title: Service Design & Transition Manager
Max rate: £500 per day
Duration: 6 Months
Location: Telford (2 days per Week Onsite)
Clearance required: SC
Job Description:
- You will be involved in all aspects of Service Design & Transition across client teams involved with the Project Delivery process.
- The role aim is to assure delivery of first-class service components.
- SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.
- You will be responsible for carrying out assurance activities and SD&T tasks and activities needed to ensure a successful and complete implementation.
- You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
- You will contribute to the SD&T Community receiving and giving education to other SD&T staff in Operational Best Practice, Patterns and Standards
Required Skills:
* Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
* Happy to listen actively and draw conclusions.
* Weekly reporting to seniors about assigned projects
* Use of a defined toolset to support all of the processes.
* Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
* Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
* Negotiation and ability to challenge/question
* Self-reliance and ability to work independently with supervision.
Optional Skills:
* Experience of providing a service to customers.
* Risk awareness
* Mix of project and service mentality
* Excel/Office/PowerPoint
* Project experience
* Qualifications:
* Ideally EM foundation: training will be given to achieve ITIL4 foundation.
