Accessibility Links

Service Delivery Manager / Operations Manager (ITIL)

  • Salary: Negotiable
  • Job type: Contract
  • Location: Reading, Berkshire
  • Sector: IT
  • Date posted: 23/06/2017
  • Job reference: J368616A

We're really sorry, but it looks like this job has already been filled.

Register your CV with us, see our latest jobs or use the search below.

Service Delivery Manager / Operations Manager (ITIL) - Reading - 6 months

Service Delivery Manager / Operations Manager (ITIL) required to join a multinational technology company on a 6 month contract based in Reading with travel to Central London.

The ideal candidate will have strong communication and interpersonal skills.

Key Skills:

  • Initiative taker and has the ability to work outside of process
  • Strong service delivery experience
  • Experience in a support environment
  • Work with technical teams, Duty Managers and Business Unit Development Engineers to review potential product or software defects and obtain fixes
  • Has a technical and networking understanding, but primarily has the ability to leverage the technical expertise of others
  • Leverages and contributes to Virtual Teams
  • Questions ways of working and suggests improvements
  • Independently coordinates and executes tasks
  • Uses technical understanding to work with relevant teams to create a recommended solution, and to understand the business impact to the Customer
  • Solid understanding of business processes and requirements in a support environment and in the customer's organisation
  • Excellent written and verbal communication skills, across culture
  • Ability to work successfully as a team member in a cross-functional matrix environment
  • Results driven and customer focus
  • Strong understanding of Cisco technologies.

Educational Background Recommended

  • 3+ years experience in a network engineering, customer service delivery or telecommunications support environment
  • ITIL v3 Foundation essential, ITIL Service Operations highly desirable
  • CCNA/CCENT is desirable, but not essential
  • Enterprise experience is highly desirable

If this role is of interest to you please submit your CV in the first instance.

Similar jobs
View more similar jobs