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Service Delivery Manager / Operations Manager (ITIL)

  • Salary: Negotiable
  • Job type: Contract
  • Location: Reading, Berkshire
  • Sector: IT
  • Date posted: 23/06/2017
  • Job reference: J368616A
This vacancy has now expired.

Service Delivery Manager / Operations Manager (ITIL) - Reading - 6 months

Service Delivery Manager / Operations Manager (ITIL) required to join a multinational technology company on a 6 month contract based in Reading with travel to Central London.

The ideal candidate will have strong communication and interpersonal skills.

Key Skills:

  • Initiative taker and has the ability to work outside of process
  • Strong service delivery experience
  • Experience in a support environment
  • Work with technical teams, Duty Managers and Business Unit Development Engineers to review potential product or software defects and obtain fixes
  • Has a technical and networking understanding, but primarily has the ability to leverage the technical expertise of others
  • Leverages and contributes to Virtual Teams
  • Questions ways of working and suggests improvements
  • Independently coordinates and executes tasks
  • Uses technical understanding to work with relevant teams to create a recommended solution, and to understand the business impact to the Customer
  • Solid understanding of business processes and requirements in a support environment and in the customer's organisation
  • Excellent written and verbal communication skills, across culture
  • Ability to work successfully as a team member in a cross-functional matrix environment
  • Results driven and customer focus
  • Strong understanding of Cisco technologies.

Educational Background Recommended

  • 3+ years experience in a network engineering, customer service delivery or telecommunications support environment
  • ITIL v3 Foundation essential, ITIL Service Operations highly desirable
  • CCNA/CCENT is desirable, but not essential
  • Enterprise experience is highly desirable

If this role is of interest to you please submit your CV in the first instance.

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