Accessibility Links

Service Delivery Manager

Expired
  • Salary: Negotiable
  • Job type: Permanent
  • Location: Edinburgh
  • Sector: Functional Management
  • Date posted: 04/05/2018
  • Job reference: J376557A

We're really sorry, but it looks like this job has already been filled.

Register your CV with us, see our latest jobs or use the search below.

My Edinburgh based client are currently recruiting for an experienced Service Delivery Manager to join their team on a permanent basis. This is an excellent opportunity to get involved in a key part of an established business.

You will be responsible for:

  • Planning and managing IT services throughout their business cycle
  • Leading the establishment of client supply agreements and SLA'S for internal and external stakeholders
  • Establishing processes for monitoring IT productivity
  • Managing risks within the IT business
  • Establish processes to continually improve the customer experience from a Service delivery perspective
  • Assist in ensuring that the company vision is visible through all activities

What skills do I need?

In order to be a good fit for this role you will need the following experience:

  • Strong IT Service Delivery experience
  • Documentation skills for service delivery and maintenance
  • Service level negotiation experience
  • Disaster recovery experience
  • Strong stakeholder management experience
  • Continual improvement process experience
  • Experience of reviewing service delivery statistics and information and suggesting relevant improvements

In return my client are offering a competitive salary and benefits package along with the opportunity to be part of a growing business and establish yourself as a key member of the IT function.

For more information please apply directly or call Julia Morganon 0131 558 4800

Similar jobs