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Service Delivery Manager

  • Salary: Negotiable
  • Job type: Permanent
  • Location: Edinburgh
  • Sector: Project Manager
  • Date posted: 14/11/2017
  • Job reference: J376557A

My Edinburgh based client are currently recruiting for an experienced Service Delivery Manager to join their team on a permanent basis. This is an excellent opportunity to get involved in a key part of an established business.

You will be responsible for:

  • Planning and managing IT services throughout their business cycle
  • Leading the establishment of client supply agreements and SLA'S for internal and external stakeholders
  • Establishing processes for monitoring IT productivity
  • Managing risks within the IT business
  • Establish processes to continually improve the customer experience from a Service delivery perspective
  • Assist in ensuring that the company vision is visible through all activities

What skills do I need?

In order to be a good fit for this role you will need the following experience:

  • Strong IT Service Delivery experience
  • Documentation skills for service delivery and maintenance
  • Service level negotiation experience
  • Disaster recovery experience
  • Strong stakeholder management experience
  • Continual improvement process experience
  • Experience of reviewing service delivery statistics and information and suggesting relevant improvements

In return my client are offering a competitive salary and benefits package along with the opportunity to be part of a growing business and establish yourself as a key member of the IT function.

For more information please apply directly or call Farrah Ather on 0131 558 4808

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