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Service Delivery Manager

  • Salary: bonus + benefits
  • Job type: Permanent
  • Location: Swansea
  • Sector: Infrastructure & Support
  • Date posted: 09/08/2017
  • Job reference: J371914A

An exciting opportunity has been created for an experienced Service Delivery Manager to join one of the UK's market leaders to play a key role in assisting with the delivery of service management to the business, ensuring SLAs are met from internal and external suppliers.

The successful Service Delivery Manager will work alongside technical teams to deliver a mix of service management and support to allow a speedy resolution of incidents. You will play a vital role in creating a long-term service provision, building and managing relationships and ensuring the highest level of operational service delivery.

the successful Service Delivery Manger will be responsible for;

  • Managing a medium sized team of support analysts across multiple sites
  • Documenting SLAs in relation to contracted and internal services
  • Effectively monitoring, controlling and supporting service delivery
  • Building and maintaining relationships with the business and key service providers
  • Producing management dashboards and regularly reporting into the IT operations manage
  • Attending service review meetings that cover performance, service improvements, quality and processes
  • Implementing and facilitating workshops and training courses as required

Skills required for this role;

  • Strong experience in the management of service delivery and support
  • Strong drive for ownership and self-motivation.
  • You will have a technical background and solid experience of using service delivery tools
  • The Service Delivery Lead will be expected to have proven knowledge of systems management platforms
  • ITIL qualified.


If you have the skills and experience described, and would like to join a company during a period of exciting growth and investment into the IT function, please reply with your CV for immediate consideration.

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