Service Delivery Manager - IT Recruitment Project Solutions

  • Location

    City of London, London

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Emily Gandy

  • Contact email:

    Emily.Gandy@experis.co.uk

  • Job ref:

    BBBH93811_1552645449

  • Published:

    2 months ago

  • Expiry date:

    2019-04-14

Service Delivery Manager - Project Solutions


Predominantly based in Central London with travel to client offices required

Nature of the role

In a growing business function the role has a broad remit and will provide plenty of scope, challenge and opportunity. It is very much a 'hands on' role that requires a flexible approach and the ability to prioritise tasks to best serve existing service components. The Project Solutions Team has on-boarded a number of new services over the past 12 months and is now focussed on expanding further through Staffing as a Service and deliverables based engagements.

Key objectives

Service Management

  • Monitor and assess the performance of the existing service to ensure defined SLA's and KPI's are met.
  • Manage client billing processes.
  • Be a single point of contact to key client stakeholders
  • Develop and improve the service in line with client's requirements.
  • Work closely with the Experis delivery teams to successfully deliver technical expertise and resource within the Staffing as a Service deployment.
  • Take ownership and be responsible for Continual Service Improvement initiatives

Service Optimisation

  • Map and document the clients engagement models
  • Documents existing methodologies and processes for building technical delivery teams
  • Consult with senior technical stakeholders to understand delivery challenges and propose effective solutions
  • Consult with client account Directors to propose and implement enhanced project delivery models
  • Use data analytics

The Ideal Candidate Profile

  • 5 - 10 years' experience in the IT services industry ideally with a systems integrator
  • Ideally ITIL, Prince2, Agile or similar industry accreditation.
  • Experience ideally gained with a mid-market sized player.
  • Experience in delivering in an outsourced environment to SLAs and KPIs.
  • Digital/application delivery background
  • Ideally managed a board spectrum of resources (direct and/or dotted line)
  • Has experience of technical team optimisation in dynamic technical environments
  • Experience of working with senior management to accommodate changing business priorities
  • Has had commercial responsibility/exposure to maintaining and maximising profitability for Projects and Services
  • Graduate calibre. Ideally with a qualification in IT or related.
  • Excellent communication skills- written, verbal and presentation.
  • Comfortable at presenting solutions to a variety of audiences in a simplified way and running service review meetings.

If you think you may be a good fit please send over your CV for immediate review.