Service Delivery Manager

  • Location

    Basingstoke, Hampshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £45000.00 - £55000.00 per annum + full benefits

  • Contact:

    Farrah Gonzales

  • Contact email:

    Farrah.Gonzales@experis.co.uk

  • Job ref:

    BBBH111817_1570525855

  • Published:

    about 1 month ago

  • Expiry date:

    2019-11-07

Service Delivery Manager

Service Delivery Manager, SDM, Delivery Manager, Technical Account Manager, SLA

Bracknell/ Basingstoke- £50,000-£55,000 plus benefits and bonus (up to 15%)
Potential to travel to other UK sites

There is an amazing opportunity with one of our clients that specialises in IT services and solutions. The company's service portfolio includes IT consulting services, technology products, managed services, cloud-based solutions and systems integration.

Overview

As a Service Delivery Manager, you will have the ability control service costs, identify service risks and improve productivity for customers in order to increase profitability and continually improve cost effectiveness.

Role Responsibilities

  • Leading the service delivery to customer(s) in order to deliver contracted service commitments
  • Provide ways for continual service improvements
  • Accounting for the forecasting and management of the P&L (orders, revenue and margin), balance sheet and cash
  • Identify and define requirements for new services; ensure that these services are introduced and accepted into service
  • Lead internal and external suppliers in a service partnership as one service team

Experience Required

  • Contract Management
  • Financial Management for IT
  • Stakeholder Management
  • Service Level Management
  • Business Risk Management
  • Service Delivery expertise

Desirables

A candidate that will put the customer first, thinks analytically, driven and determined to achieve results and is adaptable to change and improve.
Experience with working in the defence/government is preferred.

Candidates must be a British passport holder in order to go through required security clearance.

If you have the relevant experience and skills for this position and you would like to apply, please follow link below.

Service Delivery Manager

Service Delivery Manager, SDM, Delivery Manager, Technical Account Manager, SLA