Service Delivery Manager

  • Location

    Southend-On-Sea, Essex

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £600 - £700 per day

  • Contact:

    Rachel Eccles

  • Contact email:

    rachel.eccles@experis.co.uk

  • Job ref:

    BBBH109559_1567090915

  • Published:

    20 days ago

  • Duration:

    3 months

  • Expiry date:

    2019-08-29

  • Start date:

    ASAP

Role: Service Delivery Manager
Start Date: ASAP
Location: Southend with travel to other UK locations e.g. Canary Wharf and Newcastle
Duration: 3 months

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client are at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

You will be based on site working with one of the UK's most digital organisations and leading the technology revolution across the public sector. With over 50 million customers at the heart of everything they do the scope and impact of your work is limitless. As a team, they're not afraid to try new technologies and new ways of working.

Tasks:

  • To ensure the client's service is delivered and maintained to agreed SLAs and OLAs
  • To manage the resolution of escalation issues, including investigation of complex or unresolved technical issues
  • To provide an SDM single point of contact between Service Management and the Delivery Teams and to act as a focal and escalation point for networking issues
  • To ensure minimum impact to service during the transition of new projects into live support through adherence to the Project and Quality Gate process
  • To provide change governance through adherence to the Rigour On Change processes, ensure all proposed changes are approved by the relevant change control authority and to review risks from proposed change and facilitate proposals to reduce risk
  • To support the High Priority Incident and Major Incident processes and manage the communication response ensuring the required information is available when required by both management and technicians
  • To attend meetings/conference calls and co-ordinate activity and actions on behalf of Technical Services for the lifecycle of High Priority and Major Incidents

Mandatory Business Skills:

  • Client facing, negotiation
  • Strong communication skills
  • ITIL Foundation or Service Management

Please submit CVs today!