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Service Delivery Lead

  • Salary: £50000 - £60000 per annum
  • Job type: Permanent
  • Location: Birmingham, West Midlands
  • Sector: Other
  • Date posted: 12/01/2018
  • Job reference: J379481A

Service Delivery Lead - Birmingham

£50,000 - £60,000 + benefits

We currently have an exciting opportunity for a Service Delivery Lead to join one of our major clients based in Birmingham.

As a charitable organisation the client help vulnerable young people get their lives on track. It supports 11 to 30 year-olds who are unemployed and those struggling at school and at risk of exclusion.

As part of their current objective to provide a more wide-reaching and flexible offer they are working to make their service more accessible through technology. This role will sit within a team who focus solely on developing the Online capability to be able to drive improvements in scale and quality as quickly as possible.

This role will be responsible for leading the team that ensures stakeholders that engage with the online service have a positive experience, receiving support and guidance in a timely way to enable them to achieve their goals online.

Experience required:

  • Excellent stakeholder management skills - skilled at fostering collaboration across teams and overcoming resistance to change.
  • Excellent communication and leadership skills with a track record of leading and managing teams to deliver.
  • Experience managing a team of customer service professionals to optimise their service in an online space.
  • Extensive experience delivering a high quality customer-focused service
  • Practical & results oriented with experience of establishing ways of working and managing process improvement and within a digital operational model.

For the candidate's relevant skills and experience, the client is offering a competitive salary and package.

Please follow the link to apply or contact Jonny Mills at Experis for further details.

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