Service Architect - ITIL Expert (SC Cleared)

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £500 - £700.00 per day

  • Contact:

    Experis UK

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Duration:

    12 months

  • Expiry date:


  • Start date:


  • Client:


Our Central Government client based in Central London is recruiting for a Service Architect with SC Clearance.

Role Profile

To engage with key stakeholders to develop service model, service architecture and support service transition plans for the multiple operating states that the Programme will deliver;

  • Assurance of service architecture products, including production of interim operating models;
  • Assurance of service design activities that occur within the individual projects within NLEDP;
  • Maintain the Target Operating Model (TOM), continual validation and refinement subject to end consumer consultation, stakeholder engagement and interim state implementation;
  • Production of Service Definition Documents for each Interim Operating Model, including high-level capability definitions for each capability identified as required in the Service Architecture.

Key Skills / Experience

  • ITIL and Service Management experience
  • Experience of designing an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change
  • Ability to establish, and provide oversight of, an organisations approach to the use of information and IT
  • Experience of the overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services
  • The ability to manage internal or external suppliers to ensure successful delivery of products and services required by the business
  • Ability to collect and use feedback from customers and stakeholders to help measure effectiveness of stakeholder management
  • Expertise in planning, implementation, control and review and audit of service provision to meet customer requirements
  • Expertise in multiple project methodologies including Agile delivery, Waterfall and Agile at scale (SAFe)
  • Experience of working in blended, multi-discipline, multi-vendor team environments
  • Experience of complex governance in a large organisation
  • Experience in risk, issue and dependency management
  • Ability to engage and influence at senior levels
  • Project management , typically involving the development and implementation of processes to meet business needs; acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, quality
  • An understanding of the Law enforcement landscape
  • Experience of transitioning working/live services to in-house teams and/or other supplier teams - e.g. supporting and developing in-house capability and capacity and maintaining an exit strategy/handover
  • Experience of successfully delivering Service Transition outcomes for national organisations working in complex and highly regulated environments
  • The implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change
  • The achievement of formal confirmation that acceptance criteria have been met and that the service provider is ready to operate the new service when it has been deployed
  • Have experience of working with multiple cloud vendor technologies and tools (e.g Azure, UKCloud, AWS), have experience of working on migration between different cloud vendor technologies and on-premise to Cloud
  • Awareness of organisational and cultural change

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