Service Architect

  • Location

    Malvern, Worcestershire

  • Sector:


  • Job type:


  • Salary:

    Up to £55000.00 per annum

  • Contact:

    Farrah Gonzales

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Start date:


  • Client:


Service Architect
Location: Malvern
Salary: £55,000pa
Clearance: SC Clearance

Role Purpose
This is a customer facing role which leads on definition and design of the specific service integration and management solutions. The purpose of this role is to design service integration and management solutions based on customer requirements and service deliverables. Solutions should include strategic alignment, capturing requirements or obligations and defining service solutions against these requirements. The Architect will also focus on development of interim and future operating models and service performance contract compliances.

Key Accountabilities:

  • Take ownership of the definition and design of specific service support integration and management solutions
  • Gather requirements for customers and business to ensure relevant input into opportunity qualification
  • Engage and influence operational stakeholders to ensure successful adoption and implementation of new services
  • Produce Scope of Works, bid text and Service High Level Design documents to a high standard
  • Support Service Design team members in developing the overall technical and service solution and help to shape and define client requirements
  • Interface with Service Transition and Service Design to ensure service design packages are sufficient to enable Service Transition to commence

Essential Skills:

  • ITIL V3 Service Design qualified
  • Experience in converting customer business needs to solutions involving business Service Design and Portfolio
  • Experience of working with a diverse range of products and services
  • Prince 2, MSP (Managing Successful Programmes)
  • Commercial awareness

Desirable Skills and Experience:
You will be a Degree educated individual with excellent competency of ITIL v3 Service Strategy, Design, Transition, Operations and CSI constituents. As an experienced Architect you will have strong experience in Service Design and Service Architecture within large, complex organisations with the ability to analyse data, information and have strong attention to detail.

Service Architect, Service Design