Service Architect

  • Location

    England, England

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £0.00 - £475 per day

  • Contact:

    Gemma Conreen

  • Contact email:

    Gemma.Conreen@experis.co.uk

  • Job ref:

    BBBH106233_1562151789

  • Published:

    4 months ago

  • Duration:

    3 months

  • Expiry date:

    2019-08-02

  • Start date:

    ASAP

  • Client:

    #

Service Architect

Up to £475 per day

3 months initial

My global Services client are currently recruiting for a Service Architect to join them on an interim basis. Location can be flexible and there will also be an element of remote working. The successful candidate will be responsible to develop and define services which will underpin their customer's businesses.

You will support the full service lifecycle from bid through to service commencement, and when required also support customers with service decommissioning on a global scale.

The Service Architect is responsible for the design my clients Service Offerings and the Service Design and Implementation for an individual customer. The role is responsible for the creation of the following components:

  • Service organisation design
  • Service management process/procedure definition
  • Customer engagement workshops (to agree processes & interfaces)
  • Process work instruction
  • Service desk design
  • Service reporting design
  • Service management tool design
  • Service management / design proposals to customers
  • Service management consultancy
  • Change Requests for projects which require out of scope deliverables

To underpin the service management processes, the Service Architect will define the requirements of the Service Management Tools, ensuring that they are fit for purpose for against contractual and operational obligations.

To be considered for the role, you must have the following skills and competencies:

  • Commitment & Enthusiasm
  • Flexible to travel
  • Problem Solving
  • Design & Innovation
  • ITIL v3
  • Service Design/Architecture
  • Service Implementation
  • Service Management Tool Design & Specification
  • Requirement Management

Service Architect

Up to £475 per day

3 months initial