Senior Technical Relationship Manager

  • Location:

    Malvern, Worcestershire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Job ref:

    BBBH109411_1566918695

  • Published:

    22 days ago

  • Client:

    Undisclosed Company

Senior Technical Relationship Manager - Malvern

Role Purpose

The Technical Relationship Manager is responsible for technical ownership of strategic accounts and customers across the business, providing oversight and guidance to help identify new opportunities and grow account value. The opportunity will help you understand various market sectors, including competitor analysis and routes to market, positioning our client's product and service portfolio effectively for maximum gain. You will also be responsible for maintaining senior stakeholder network within our client's customer base, to help drive through future sales, supporting business development functions.

This role is also responsible for working with the internal business to understand changes in the technical operation capability to support continuous service improvement and the introduction of new offerings to the portfolio, that help address complex customer requirements. Helping to ensure that the Service Portfolio remains relevant to the market and working with stakeholders across various levels of the business to influence how we evolves.

You will also have the opportunity to be responsible for our Technical Relationship Management capability including day to day team operation, effort and output. Working with the team to improve process of the capability, streamlining the team's efforts, ensuring that the capability remains relevant to our strategic direction.

Key Accountabilities

  • Manages accounts across the business, through maintaining technical oversight and seeks opportunities to increase the accounts value.
  • Identifying commercial opportunities within a given market sector. Including identifying key stakeholders, completing competitor analysis and finding routes to market.
  • Build strong working relationship with Customers that will allow sales and business development to deliver specifically for that customer and to influence future sales.
  • Has accountability to managing and understanding complex customer requirements and can shape opportunities and provides solutions in accordance with this.
  • Use knowledge of the external market and customer demands to help improve the service portfolio, ensuring they align to existing market demand and future of the market.
  • Help to position our client in the market against key business strategic aims and drive these aims through to fulfilment.
  • Manages and is accountable for the day to day team operation, effort and results
  • Provide leadership and performance management of the function and guides others in resolving complex issues.
  • Successfully lead on improving processes based around technical relationship management.

Key Capabilities & Knowledge

  • Expert knowledge and experience in strategic consultancy at board level and below
  • Knowledge and experience of account management principles and practices
  • Knowledge of architecture approaches, particularly at an enterprise level
  • Knowledge of business management principles and practices, including financial best practices.
  • Ability to manage a team in a matrix organisation, ensuring results are obtained and sufficient support given to team members.
  • Experience of managing accounts and using these and other key performance indicators to make informed decisions.
  • Ability to influence key stakeholders across various positions and levels.
  • Excellent communication skills in order identify customer need and be able to discuss how our client's product and service offering can help support their operation.
  • Ability to manage a team in a matrix organisation, ensuring results are obtained and sufficient support is given to team members
  • Able to delegate and prioritise a varied, complex workload.

Experience & Qualifications

  • Extensive experience of working and consulting with large scale businesses at board level and below
  • Significant experience in leading customer engagement from a technical perspective, guiding decisions and shaping opportunities
  • Degree educated in Business Management equivalent experience (minimum 5 year's experience managing a business)
  • Detailed knowledge of {or} a qualification in enterprise frameworks, (for example TOGAF)
  • Experience of working across diverse services, products and business
  • Strong Commercial awareness - has a strong knowledge of market drivers and can identify changing trends and how these effect customer behaviours.
  • People Leadership / Management Experience including allocating and coordinating workloads within teams.
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