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Senior Service Operations SME

  • Salary: Negotiable
  • Job type: Contract
  • Location: Telford, Shropshire
  • Sector: IT
  • Date posted: 03/09/2018
  • Job reference: CH10251

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Role: Senior Service Operations SME

Location: Telford

Duration: 6 Months

Start: ASAP

Project Description:

  • Improving Operational Excellence across all suppliers is the number one priority on our clients list of objectives for the year ahead.
  • Service Management/Operations/Integration SME capability is needed to help further define this programme of work & implement the required changes to organisation/ways of working etc to achieve the desired outcomes.

Role Description:

  • This is an opportunity to use your Service Management/Integrator skillset to deliver a critical programme of activities to improve on our clients account operational delivery but also how we are perceived by the customer.
  • It will require you to work with our central delivery operations team but also all of the Delivery Groups on the account.

Task Description:

Determine the desired outcomes from the programme


  • Further define the activities needed to deliver the required outcomes
  • Implementation plan to deliver the activities
  • Communication plan to ensure stakeholders are kept informed
  • Deliver of the activities; working with the Delivery Groups and central teams
  • Ensure that appropriate governance is defined and applied to ensure the activities are sustainable post implementation
  • Plan to review effectiveness of the programmes post implementation


  • Service Integration
  • Service Management
  • Service operations
  • Communications
  • Stakeholder management

Please submit all relevant CV's at the first instance

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