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Senior Service Manager

  • Salary: £39000 - £45000 per annum
  • Job type: Permanent
  • Location: London, Surrey
  • Sector: Change Management
  • Date posted: 29/11/2016
  • Job reference: J353339A

Senior Service Manager - Croydon

Salary £39,000 - £45,000

We currently have a Senior Service Manager opportunity working for one of our reputable clients based in London. As a result of significant growth in their organization this is a new opportunity for an ambitious and experienced Service Manager to join the team.

The role will have various responsibilities:

  • Ensure that the delivered services provide the best performance and availability for the customers
  • Review services continuously and ensure that they meet the set performance target
  • Review incidents that occur in the service and work to formulate improvements in order to enhance and provide a better experience for customers
  • Build and maintain relationships with internal and external stakeholders
  • Point of contact for service related matters, dealing and negotiating with suppliers and other stakeholders on a regular basis
  • Monitor service performance information on a regular basis in order to enable overall service reporting

Skills and experience required for the role:

  • Previous service management experience
  • ITIL Qualification desirable
  • Good written and spoken communication skills
  • Ability to work well autonomously and as part of a team

If you would like to apply please submit an up to date copy of your CV and contact number by following the link provided