Senior Project Manager - Contact Centre, Telephony, UC
You will be leading Technology and Business Change for Transition and detailed planning of a multi site, multi country Contact Centre upgrade and Transformation.
Specifically you will have 5+ years PM experience delivering Networks and Unified Communication technology including Avaya / Cisco / Skype and wider Multi-Channel Contact Centre technologies. You will be comfortable prioritising workloads and 3rd parties and managing subject matter experts, also having the ability to work with teams and produce low level design details yourself if needed.
Key to the role is that ability to work closely with the business and understand the impact of change to end users and manager and the impact assessment on operational processes and workflows. Building robust change plans alongside transition plans that have a people first focus, in this role you will lead business and customer engagement.
Experience of working in a Business Change PM role will be necessary and you will be confident taking responsibility for the success of Projects reporting to Board level. Working with business stakeholders, End user communities, Engineers and 3rd party suppliers.
You will have end to end Project Management skills with multiple full lifecycle experiences, along Prince2 principles. Building business cases, PID's and providing sound governance and assurance in the first phases of the project. Excellent stakeholder management and interpersonal skills are a must.
Full job details available on successful application - If you cover all areas above please follow up with a call to Tom - 01217128742
Multi-channel Contact Centre - Technology enabled Business Change