Senior On-site Technician (ServiceNow)

  • Location

    Southampton, Hampshire

  • Sector:


  • Job type:


  • Salary:

    Market Rates

  • Contact:

    Rachel Adati-Kumi

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


Senior On-site Technician (ServiceNow) - Southampton - 6 months

A Senior On-site Technician (ServiceNow) is required to join a multinational information technology client based in Southampton on a 6-month contract.

Key Skill:

  • ServiceNow

Key Responsibilities:
You will be responsible for:

  • Reviewing and maintaining a Configuration Management Database.
  • Auditing databases and hardware and ensuring relevant devices meet auditing requirements.
  • Liaising with the Service Desk team to troubleshoot, analyse, and resolve issues.
  • Device lifecycle management and maintenance, including provisioning, repairs and decommissioning.
  • Ensuring effective information sharing within teams by creating articles for the knowledge database.
  • Managing loan requests and recalling loaned hardware and other devices.
  • Supporting users by advising them on systems, services and products.
  • Liaising with 3rd party vendors and service providers including documenting error resolution, incident analysis and progress reports.
  • Installing and commissioning desktops and carrying out routine upgrades.
  • Translate technical language into non-technical language.

Suitable candidates must be willing and eligible to undergo clearance checks.