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Senior Major Incident and Problem Manager

  • Salary: £45000 - £50000 per annum + on-call + benefits
  • Job type: Permanent
  • Location: Portsmouth, Hampshire
  • Sector: Other
  • Date posted: 26/04/2017
  • Job reference: J365416A

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Senior Major Incident and Problem Manager

Location: Lakeside, Portsmouth


Salary: £45,000 - £50,000 + on-call rota + Benefits

A Major Incident and Problem Manager are required to work for the UK's Leading Engineering Support Services Organisation as part of their Internal IS Division based in Lakeside, Portsmouth.

Responsible for the effective implementation and ongoing management of all areas of the Major Incident Management and Problem Management team, activity and processes adhering to industry best practices in all aspects.

This organisation are a complex/ multi-site/ international based company and require someone to come and identify the needs and requirements for the Service Management function and shape the direction they take.

You will manage the lifecycle of all Major Incidents and Problems ensuring process conformity, with the aim of resolving incidents and preventing problems.

Chair Problem review meetings where required as well as owning/issue communications during Major Incidents.

Essential Skills

The successful candidate will have demonstrable and extensive Incident and Problem Management experience in a multi-disciplined and complex technical environment

Experience in trend analysis and proactive problem management

Experience in writing reports for senior stakeholders

Previous Line Management Responsibilities

ITIL Practitioner qualified or equivalent working experience

Personal Skills

Strong individual who is assertive, comfortable managing situations and calm under pressure when taking to senior management.

Professional with a level of authoritativeness with the ability to gain senior managements trust.

Flexible approach to working hours as well as performing Major Incident Manager in the on-call rota

Must be tactical, driven and results focused

You will be required to hold SC Clearance or be able to obtain SC on acceptance of the position.

If you are interested in applying for this role please send your CV to Gemma Roberts for more information.

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