Senior IT Support Analyst

  • Location

    Monmouthshire, Wales

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Experis UK

  • Contact email:

    joel.newman@experis.co.uk

  • Job ref:

    Jn01_1599230176

  • Published:

    5 months ago

  • Expiry date:

    2020-10-16

  • Start date:

    ASAP

  • Client:

    #

Our Client is a leading provider of, CRMs and Financial IT systems to SMEs throughout the UK. They are seeking a Senior IT Support Analyst to join their busy IT Support Team. You will have strong problem-solving skills and a desire to take ownership and complete assigned tasks, You have the ability to multi task and have good time management skills


Responsible For

  • Resolving support issues raised by clients via phone and email.
  • Making sure clients are regularly updated on the progress of issue resolution.
  • Providing telephone and on-site technical advice and support.
  • Maintaining internal systems.
  • Providing exceptional customer service
  • Perform installation, maintenance, troubleshooting, and repair of hardware and software related to desktops, laptops, and mobile devices.

Desired Skills

Windows Server, Active Directory, Exchange; Office 365; Microsoft Windows XP, 7, 8 &10 knowledge; desktop applications, Office and Sage. a strong understanding network infrastructure.

Hyper-V, Hyper-V Clustering, SANs, Networking VLANs. Understanding of SQL. VoIP experience

Additional Information

Some out of hours work will be required.
Full driving licence is essential.