Senior Field Service Engineer

  • Location

    Salisbury, Wiltshire

  • Sector:


  • Job type:


  • Salary:

    Benefits listed in Advert

  • Contact:

    Ross Macdonald

  • Contact email:


  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Client:


A Senior Field Service Engineer is required by prestigious organisation in their Farnborough offices.

As the Senior Field Service Engineer, you will you will be involved with supporting and maintaining the vast IT infrastructure across the estate providing infrastructure support, installations and break/fix solutions. This will include laptops to servers, CCTV cameras to wireless access points, if it's on the network it's within your remit.

You'll need to be a team player with a broad IT experience of Windows operating systems, hardware and peripherals as well as the common systems, infrastructure and topologies that connect these devices across our network.

What's in it for the Senior Field Service Engineer?

  • An Excellent Salary
  • Working for a recognised company with an excellent reputation
  • Excellent benefits package including contributory pension, Life Cover, income protection and much more
  • Working in a company who invest in their team (including certifications & subscriptions)
  • Excellent Career Development opportunities
  • You will be working within industry leading teams and people

Responsibilities for the Senior Field Service Engineer:

  • Conduct site surveys for audio visual, data and network installations
  • Carry out 2nd & 3rd line desktop support to enterprise users
  • Provide mentoring to junior team members
  • Field data/voice cabinet construction
  • Management of ITAMS
  • Supporting Video Conferencing (VC) facilities and Audio Video (AV)
  • Managing of the helpdesk call system tickets
  • Work on IP CCTV & Alarm integrations

Essential Skills for the Senior Field Service Engineer:

  • Either hold or be eligible for SC clearance
  • Happy to travel to other sites (10% travel)
  • Full driving licence
  • Strong understanding of LANs, WANs, WLANs and network topologies
  • Knowledge and understanding of structured cabling, copper & fibre cabling systems and VoIP & analogue telephones
  • Proficiency in desktop support of Client Operating Systems, primarily Windows 10, office 365, as well as key desktop applications such as Microsoft's Office suite.
  • Proven track record of providing 2nd and 3rd line support
  • Excellent communication skills and a track record in stakeholder management
  • Experience of managing of helpdesk call system tickets
  • Experience of building and delivering new desktop/laptops
  • Ability to communicate with all levels of technical ability and seniority

Desirable Skills for the Senior Field Service Engineer:

  • CNCI
  • ITIL Foundation

One of the UK leading partners in Intelligence and National Security, Science and Technology that works on cutting edge research projects. A global organisation primarily established in the UK and the US, currently growing in international markets. They provide a wide range of services, such as technical, scientific and engineering expertise. This particular site provides scientific research and development and applies this to the commercial world making it viable for sale.

Company Culture
Currently staffed with problem solvers and analytically minded individuals, they pride themselves on being able to think outside the box. Passionate about technology and actively self-learn outside of core working hours, they are seen as some of the best minds in the UK.

If you have the essential skills, keen to work as a Senior Field Service Engineer and wanting to work for a company who invest in their technology and staff, then please apply via the link.