Senior Customer Facilities Administrator

  • Location

    Atherstone, Warwickshire

  • Sector:


  • Job type:


  • Salary:

    £16 - £19.50 per hour

  • Contact:

    Andrew Pennycook

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Duration:

    12 Months

  • Expiry date:


  • Start date:


Senior Customer Facilities Administrator
12 Months
£16p/h - £19.50p/h

List the key responsibilities:

  1. Works with the AE managers for North Europe for both ASD and AAD to ensure smooth running of the customer facilities. Under direction for the AE managers, manages the processes to ensure EHS compliance and under direction from the AE managers and Sales & Marketing managers drives the medium & long-term development plans for both facilities.
  2. Manages all aspects of the calendars and bookings for the customer facilities and provides the necessary oversight of the facilities to ensure that they are always up to the standard expected, ensuring any issues are quickly and robustly resolved.
  3. Oversees all logistical aspects of visits whilst Customers / senior internal visitors (typically senior managers, Directors and VPs) are on site to ensure professional service is provided, managing all aspects including, all logistics (coordinates plans including flights/hotel/transport/entertainment) /catering & refreshment requests and any general issues also supporting agenda development. etc. for all key customer/internal visitors to the customer facilities. Keeping all necessary stakeholders abreast of itineraries.
  4. Acts as Assistant to the EMEA AAD Area Division Technical manager (a senior technical role in the organisation), proactively managing the calendar, liaising with colleagues across EMEA and the globe and providing administrative support as required
  5. Provides project management support to the UKI R&D team including resources planning. This requires data handling and processing to maintain and publish (in the form of data / pivot tables and graphically) up to date estimates of departmental resource demand and performance vs. target. Basic data analysis and reporting as needed.
  6. Supports the UKI R&D team by performing administrative tasks including working with clients logistic partners for shipping of samples, database/local server management, processing purchasing forms, complex travel requests, work order requests and sourcing office supplies and/or services to ensure optimal flow of office activities.
  7. Anticipates needs of supervisor and other members of the Leadership team, as well as department customers and independently responds to a broad range of internal and external inquiries and requests and follows-up to ensure appropriate resolution.
  8. Duties may also include typing, filing, answering phones, scheduling, calendar management, record keeping, coordinating meetings and conferences, etc.