Senior Customer Account Specialist

  • Location:

    Coventry, West Midlands

  • Sector:

    Engineering

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Job ref:

    JD/128163_1602693019

  • Published:

    12 days ago

  • Duration:

    8 Months

  • Start date:

    ASAP

The Senior Customer Account Specialist works to resolve complex customer issues with customer accounts of significant value to the company. Partners with other internal departments to ensure all aspects of customer account administration, in both development and production phases are implemented.

Resolves complex customer issues and maintains customer accounts of significant value to the company

Partners with other internal departments to ensure all aspects of complex customer account administration, in both development and production phases are implemented

Ensures compliance with company procedures and contributes to the generation of new policies and/or the amendment of existing policies

Utilizes appropriate internal data base management tools to organize customer information

Acts as a trainer and mentor for other department members with respect to the administration of customer accounts

Develops and manages improvement plans in response to customer surveys and current trends

The primary duties of this job require administrative, non-manual work directly related to business operations involving responsibility for processes and policies of significance, evaluation of possible solutions and results of the work for which the employee is responsible and making recommendations and/or decisions accordingly using professional judgment. Consistent exercise of independent judgment and discretion in matters of signif

Requirements

Capable of providing expertise in resolving complex customer issues, interpreting customer order requirements and translating to company capabilities

Strong attention to detail, highly organized and ability to multitask

Able to problem solve issues of a more complex nature, using special knowledge to analyzes information and standard practices to make judgments

Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion

Proficient with Microsoft Applications and database management tools

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