Senior Communications Manager

  • Location:

    London, England

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £70000 - £75000 per annum

  • Job ref:

    BBBH108550_1565353194

  • Published:

    16 days ago

  • Start date:

    ASAP

Communications Manager

Location: London

We are actively looking to secure a Communications Manager to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Role Outline

Working onsite with one of our fintech clients, to manage stakeholder management and communications for a large transformation programme.

To ensure that all change initiatives are understood, that users are prepared to adopt the new ways of working ensuring that business processes, working practices, systems and support structures across the business are adjusted to drive tangible and non-tangible business benefits.

Communications Lead will support the Transformation in developing and managing all communications programme outputs for the business - including those for external, internal, industry and other stakeholder groups globally, regionally and domestically - as well as support cross-business group initiatives.

Working closely with the teams in other business units and corporate functions, the Communications Lead will ensure that communications are aligned with the business enterprise-wide initiatives and meets the customers' messaging needs.

The role includes:

  • develop stakeholder maps and management plans,
  • Develop and EXECUTE communications plans
  • Develop training plans
  • Co-ordinate other "business adoption" activities.

Strategic Planning

  • Develop communications strategies, programmes and plans in partnership with the central F&R Communications, Marketing and Human Resources teams a to accelerate awareness, understanding, belief and actions by employees that reflect both the business and Customer priorities.
  • Advise and support senior leadership for internal and external communications programmes and initiatives; provide consulting, implementation and overall communications support to business partners.
  • Coordinate business communications with Corporate, Human Resources and Marketing teams to avoid duplication and inconsistent messaging.

Communications Delivery

  • Understand the end-to-end employee and customer journeys and embed them within the themes of the business communications.
  • Partner with the Business Communications Planning and Operations team to implement and oversee appropriate channels for internal and external communications to deliver messages efficiently and seamlessly; coordinate planning and execution with Marketing teams for consistency and to maximise impact.
  • Ensure that all key messages internally and externally are coordinated and communicated consistently and appropriately throughout the year; refine as necessary based on stakeholder feedback.
  • Drive the execution and coordination across all internal and external channels, including social media, events, digital communications, award submissions and others.
  • Coordinate with Corporate Communications, Enterprise Messaging, Global Brand Marketing and fellow Business Communications colleagues to make sure all groups are aligned when dealing with external audiences, enterprise storylines and opportunities.
  • Develop a strong partnership with Corporate Communications to represent and defend the businesses reputation internally and externally.
  • Develop internal communication strategies that enhance employee engagement and understanding of the Customers story.

Coordination

  • Help create and manage overall communications planning processes and serve as a key interface for aligning storylines, messages and communications across channels.
  • Lead communication professionals in formal, informal and virtual teams and demonstrate the value of working together to meet common business goals.
  • Build and maintain a cohesive and efficiently operating partnership with the Business Communications Operations team.

Project Communications

  • Clearly define communications requirements so that the BCPO team can develop common comprehensive communication projects in support of key business strategies, from identifying initial business objectives and creating strategic plans to directing development of relevant editorial content that promotes key business unit themes and drives behavioural change.

Measurement and Monitoring

  • Define and develop meaningful metrics to demonstrate impact of comms to the Customers.
  • Manage all budgets responsibly and work with the team to meet all budget challenges.

Preferred Experience and Capabilities

  • Bachelor degree or commensurate experience required; advanced degree preferred
  • Extensive experience in internal and external communications
  • Strategic thinker who understands commercial business priorities and builds successful internal and external communications programmes that achieve them.
  • Knowledge of Financial & Risk and adjacent industries or willingness to develop deep expertise regarding the Financial & Risk business's customers, issues and opportunities.
  • Strong analytic and collaboration skills
  • Excellent written and verbal communication skills
  • Ability to present to and influence leadership team and other stakeholders
  • Strong leadership and team management abilities; ability to create high-performing, collaborative, innovative and trusting teams in fast-paced environments
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