Senior Application Support Consultant

  • Location

    North Yorkshire, England

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Lucy Paterson

  • Contact email:

    Lucy.Paterson@experis.co.uk

  • Job ref:

    BBBH97699_1549646157

  • Published:

    6 months ago

  • Expiry date:

    2019-03-10

  • Start date:

    asap

Our North Yorkshire based client are looking for a Senior Application Support Consultant to work with their Best in Class Financial solutions.

In this role you will be responsible for the provision of effective and professional application support via phone and remote connection to customer systems.

Key responsibilities:

  • Investigate and document application problems passed on to the application support team and provide solutions or fixes.
  • Ensure customers are kept updated through written and verbal communication.
  • Follow the company's procedures when handling cases.
  • Manage customer's escalations, take ownership of complicated issues and have the ability to take over a case at any stage of investigation.
  • Be able to highlight potential escalation risks and organise additional requirements to aid the investigations.
  • Comply with the company's information and security requirements and business procedures.
  • Potential travel to customer sites to assist in the resolution of application problems.
  • Occasional "out of hours" and also potential for weekend work as part of the 24/7 support.

The perfect candidate will be a self-motivated, enthusiastic team player with excellent analytic skills with the ability to approach problems logically.

Experience:

  • Experience working in a customer service environment.
  • Experience with key business processes.
  • Experience of Microsoft Office.
  • A high standard of communication and interpersonal skills.

Desirable:

  • Experience working with ERP/Finance/Procurement systems.
  • Accounting qualification.
  • Basic technical knowledge.
  • Language skills in either French, German or Dutch.

In return, you will receive great benefits in an international, fast-paced organisation where you will be able to develop new initiatives and work collaboratively with your colleagues.

If you are interested in this position please apply or contact Lucy Paterson directly on 0131 558 4815