Accessibility Links

Senior Analyst (Application Services)

  • Salary: £300 - £350 per day
  • Job type: Contract
  • Location: Bristol
  • Sector: IT
  • Date posted: 23/08/2017
  • Job reference: J372952A

We're really sorry, but it looks like this job has already been filled.

Register your CV with us, see our latest jobs or use the search below.

Senior Analyst (Application Services) - Tunbridge Wells / Bristol / Bolton - 3 month contract

Senior Analyst (Application Services) required to join a multinational insurance company based in Tunbridge Wells, Bristol or Bolton on an initial 3 month contract.

The Role:

You will be responsible for the delivery of application and platform component services covering ecommerce and middleware systems


  • Take responsibility for providing regional service for a number of platform components and/or technologies
  • Ensure service delivery targets are met in an optimal manner
  • Coordinate the activities of the teams in support of designated systems (platform components)
  • Play a key role in projects to introduce new services or clients to the designated area
  • Maintain or develop effective client relationships in support of service delivery
  • Support and participate as required in regional ITIL processes such as Incident, Problem and Change management
  • Support the development of our monitoring capabilities using existing and new tools and monitoring scenarios.
  • Support the internal optimization and improvement programs
  • Play a key role in the internal support relationships with Regional and Global Command Centres and off-shore support teams
  • Assist in identifying, implementing and upholding quality standards in accordance with company strategy
  • Support the proximity team & support teams with local service issues & whilst delivering services

Skills and Experience:

  • Experienced senior support analyst with an excellent record in service delivery
  • Proven experience in resolving incidents and problem-solving in a timely manner, and managing change
  • Excellent oral and written communication skills
  • Good understanding of project management principles, and the client's processes and methodology
  • Relevant ITIL process experience (Incident, Problem, Change)
  • Significant experience of the operation and maintenance of the platforms and components supported by the team
  • Business knowledge relevant to the team's support in order to assess potential business impact of issues with those services
  • Proven ability to understand, implement and utilise new technologies

Extensive knowledge and experience of a broad range of technologies relevant to our services, including specifically:

  • UNIX - Solaris and Red Hat Enterprise Linux
  • WINDOWS - Operating systems, IIS 6/7, ISA servers
  • Web servers - Apache/Romcat/Reverse Proxy
  • TCP/IP Networking and Firewalls - good understanding
  • Scripting - basic Shell scripting
  • Net
  • Ektron
  • Clustered J2EE Application servers - Tomcat, JBoss, BEA Weblogic
  • File transfer protocols (UDM, Connect Direct, SFTP etc)
  • Enterprise Service Bus platforms (ESB)
  • CISCO CSS and ACE load balancing
  • DNS - Windows DNS or BIND

If successful, you will be required to undergo the following pre-employment checks:

  • Criminal Records Bureau check
  • Credit Check

If this role is of interest to you please submit your CV in the first instance.

Similar jobs
View more similar jobs