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SC Cleared Service Delivery Consultant

  • Salary: £320 - £340 per day
  • Job type: Contract
  • Location: Erskine, Renfrewshire
  • Sector: IT
  • Date posted: 16/09/2016
  • Job reference: J355451A

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SC Cleared Service Delivery Consultant

SC Cleared Service Delivery Consultant required to join a reputable technology company based in Erskine. This is a contract position with an initial duration of 6 months and a daily rate of pay between £320 - 340.

The team is required to ensure the continued, successful operation and performance for the customers distributed environment. Servers exist not only in the customer's office but also the infrastructure within the data centres on specified accounts and many specialised application servers.

The Server Support teams are responsible for ensuring the operational performance of the central infrastructure servers (Active Directory / Domain Controllers / Wins / DHCP / DNS etc.) and all distributed Microsoft platform servers throughout the enterprise.

Enterprise Services produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardised services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future.

Key Responsibilities

  • To maintain operational performance of all Microsoft platform Servers at customer contracted availability through a combination of preventative maintenance and effective problem resolution.
  • To set and implement policy for the organisation and control of access administration rights across all server running Microsoft operating systems.
  • To participate in the change control process and review and approve/reject changes.
  • To develop, implement and test recovery processes for all aspects of the Microsoft platform Service.
  • To develop and maintain server related documentation and ensure that such documentation accurately the installed base of equipment.
  • Management of server operating parameters.
  • Maintenance of the optimum server environment through the centralised control of resource configurations.
  • Establishment of baseline metrics to be monitored and liaison with Tools Support and Monitoring to implement the necessary polling requirements.
  • Report information on exception conditions related to the availability and performance of server resources.
  • Identify and optimise the performance of critical system resources through system tuning, and provide report information regarding the performance and capacity of the managed system.
  • Recommend and install upgrades (as needed) of performance and capacity-related systems management agents.
  • Perform long-term trending of the utilisation of key system resources and recommendations for replacement or upgrade of resources.
  • To ensure that only approved server changes are applied to the infrastructure.
  • Management of the configuration of system disk space to be used by the operating system, applications, and data storage. This includes the documentation and verification of proper naming standards and user permissions used for directories and files.
  • Maintain all central infrastructure servers for correct configuration and operation including Active Directory, WINS, DHCP, DNS, Intranet\Internet and Exchange servers.

  • Management of the Corporate DNS service.
  • Provision of baselined server builds during the implementation phase of new projects.
  • To develop, maintain and apply standard work instructions for repeatable processes.
  • To provide technical advice, guidance and consultancy service on Microsoft platform related matters to customers and other ATLAS teams.
  • To participate in new implementation and office re-organisation design reviews.
  • To carry out infrastructure related office re-organisation activities (filestore migrations, user migrations etc).
  • To create and maintain Intranet Web sites in accordance with standards agreed with customer.
  • Receiving Server problem calls via all relevant areas of the RMC & monitoring tools
  • Resolving problems specific to the server environment.
  • Maintaining server functionality and performance.
  • 3rd line support of the Microsoft platform operating systems at the server.
  • Rebuilding of servers as required.
  • Configure appropriate Windows File and Print servers.
  • Provide full hardware and software support for all servers.
  • Provide printer configuration and management of all network printers.
  • Incident and problem resolution of all servers.
  • Provide out of hours support for server services

Education and Experience Required:

Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience

Knowledge and Skills Required:

Typical skills include:

  • Understanding of technology in direct responsibility
  • (developing) General understanding of related technologies
  • Customer Service
  • General Project Management
  • (developing) Customer/Vendor Management
  • (developing) Business Analysis
  • (developing) General Financial Management

If this opportunity is of interest to yo please submit your CV in the first instance or for more information contact James Brown; 0161 924 1425

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