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SC Cleared 1st Line Support

  • Salary: Negotiable
  • Job type: Contract
  • Location: Farnborough, Hampshire
  • Sector: Infrastructure & Support
  • Date posted: 18/09/2017
  • Job reference: J373800A

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Outline of duties:

  • To provide 1st line support Mon - Fri 08.00 - 16.30; providing customer support via phone, email and drop-in visits into the Service Desk maintaining a high degree of customer service at all times.
  • To log, update and manage all calls via the IT call logging system relating to the clients support of all software and hardware in the Operational environment.
  • Adhere to all service management principles, including the company's software licensing processes.
  • Responsible for Software License Management including the ordering and distribution of software.
  • To manage and safeguard the confidentiality, integrity and availability of company and customer information.
  • Ensure compliance with organisation policies, procedures and work instructions.
  • To take ownership of problems and be proactive when dealing with all issues.
  • To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents.


  • Previous experience of working in a busy Service Desk environment
  • Minimum of ITIL Foundation V3 certification
  • Minimum of CompTIA A+ qualification
  • Support knowledge of Windows XP / Win 7 /iOS Operating Systems (Windows 10 desirable)
  • Support knowledge of Microsoft Office 2003/2010 packages (Office 365 desirable)
  • Understanding of mobile telephony and smart devices
  • Understanding of Active Directory
  • Understanding of Networking
  • Experience of working to defined service levels and service catalogue
  • This role requires SC clearance or willingness to undergo the checks

Please forward CVs in the first instance to Leigh Sproston.

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