Request Fulfilment Manager

  • Location

    Corsham, Wiltshire

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £0.00 - £400 per day

  • Contact:

    Andy Nugent

  • Contact email:

    Andy.Nugent@experis.co.uk

  • Job ref:

    BBBH118707_1581932058

  • Published:

    8 months ago

  • Duration:

    12 Months

  • Expiry date:

    2020-03-18

  • Start date:

    ASAP

Request Fulfilment Manager - Networks - Corsham - 12 Months

Job Number: 200001WU

The role is to undertake a Request Fulfilment Manager - Networks. The role will be based in Corsham and may occasionally require travel to customer sites. The role will be 9am-5pm but there is the option to work weekends and additional hours due to the tight timescales involved.

The Request Fulfilment Manager shall:

  • receiving and processing Communication Service Requests for all LBS Services by coordinating with the Operating Authority, Technical Authority, SDA, SAC and Technical Delivery Team functions;
  • collaborating with other CyISOCs, the Joint ISOC, the Service Fulfilment Team and the Lead User, via the Enterprise Services Allocation Committee (ESAC) and the Authority to facilitate completion of required documentation;
  • producing a Communication Service Instruction (CSI) to meet the requirements of the Lead User and any Standards, ISS Processes and, where applicable, NATO processes;
  • carrying out end-to-end network planning (including topological design, network synthesis and network realisation) using IP management and configuration documentation;
  • IP configuration management;
  • IP addressing design and allocation;
  • updating and maintaining all IP network topology diagrams, both for LANs and WANs; and
  • liaising with the Lead User to ensure requested information is correct and viable

Key Performance Indicators

  • Service performance meets service level agreement (SLAs).
  • Service availability, continuity, security & capacity.
  • Delivering to cost budget.
  • Improving efficiency target.
  • Customer satisfaction.
  • Account / Sales growth targets

Primary Location

  • GB-GB-Corsham