Relationship Manager

  • Location

    London, England

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £550.00 - £650.00 per day

  • Contact:

    Ellie Bass

  • Contact email:

    Ellie.Bass@experis.co.uk

  • Job ref:

    BBBH114210_1573216547

  • Published:

    about 1 month ago

  • Expiry date:

    2019-12-03

  • Client:

    #

Relationship Manager, ITIL, Service Portfolio Management, Service Implementation, Continual Service improvement, Customer Relations, Relationship Management, Stakeholder Management, Supplier Management, Service Integration, Service Management, CSI, SIAM, SIAM Qualified, ITIL Qualified, Public Sector, Central Government

Our Central Government client are looking for an experienced Relationship Manager.

The role


The Relationship Manager will be working within the Service Management Office, a service management team, also comprising an SMO Lead, a Project Manager, a Business Analyst, a Service Management Officer, a Finance & Asset Officer, an Accreditation Lead, a Service Transition Manager and a Service Insight Analyst. The role will also regularly interact with service providers and other members of the team.


The role is to manage the service portfolio to ensure customer satisfaction to the highest level, to maintain customer relationships, engage in supplier management and help develop and oversee a service integrator framework. This includes all aspects of the relationship management between all parties and developing the processes, activities and monitoring requirements to ensure customer success. The role is expected to continually review, challenge and modify these aspects to make the discipline mature and well-run. The Relationship Manager will be part of a service management team and will be expected to contribute and cover for other roles within it.

Key skills and experience

  • 5+ years' experience of ITIL practices
  • 5+ years' experience of service portfolio management
  • 5+ years' experience of consulting in service implementation and continual service improvement
  • Deep understanding of ITIL practices
  • Previous in-depth experience of customer and stakeholder relationship management
  • Previous in-depth experience of supplier management
  • Previous in-depth experience of service integration and management
  • Previous in-depth experience of performing CSI on own practices
  • Experience of deputising in other service management roles
  • ITIL qualified (version and level required)
  • Experience of other ITIL practices
  • SIAM qualified