Regional Service Manager

  • Location

    Havant, Hampshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    John Anakwenze

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Start date:


Great opportunity for a Regional Service Manager with experience of working within ideally the Utilities sector and brings good Customer support, supervising skills and experience in leading a team, to come on-board and work for a reputable Global Manufacturing Combustion services company. This will be a Permanent position covering Havant and the southern areas. Excellent salary on offer as well as benefits.

Role Purpose:

  • To provide safe, efficient and a high quality reliable service support for the company's products and to all customers.
  • To complete documentation to allow prompt reclaim of goods and services provided to customer.

Key experience:

  • Leading the regional team to provide Service Support and meet financial objectives of the department.
  • Promote the sale of all goods and services including modernisation of existing equipment.
  • Sales and installation support and generation of sales leads
  • Training, development and output of personnel in service region.
  • Liaise with call out service on out of hours calls.
  • To ensure the regional team's compliance with company rules and instructions and assist the CSS Manager as necessary in matters of discipline.

Key responsibilities:

  • Ensure all goods and services supplied are adequately covered by customer order number and carried out only when customer account is cleared by accounts department.
  • Liaise with Sales Co-ordinators for modernisation quotations.
  • Meet the financial objectives of the department and provide yearly report on the performance.
  • Review submitted daily service attendance report, warranty and commissioning reports and other documentation on a regular basis.
  • Ensure update and review of service systems including the field service management system and service contract register.
  • Carry out Service Contract reviews with customers promoting Bronze, Silver, Gold contracts and other services provided by SCS Ltd.
  • Action customer queries and process service reports for the issuing of service invoices at head office on a regular and timely basis to meet budget objectives.
  • Provide quotations to customers as necessary.
  • Ensure compliance with Health and Safety regulations, company procedures, technical standards and ISO 9001 quality procedures as may be applicable and report any matters of concern.
  • Attend meetings as required in promoting the business and support installation works to achieve customer handover and satisfaction.
  • Assist in the rectification of outstanding works and provide warranty support for the company's products.
  • Ensure all defects or non-conforming products are reported to the CSS Manager.
  • Promote the sale of spare parts, service contracts and energy saving kits along with new products.
  • Liaise with customers to ensure satisfactory outcome of the work/contract.
  • Maintain good customer relations based on a fair but firm approach to protect the commercial aspects of the company.
  • Leading your team, ensure that during working time all resources are usefully and wholly employed on company business, and that entries on attendance and expense sheets are accurately and reliably maintained.
  • Liaise with sub-contractors to ensure installation/commissioning projects run smoothly and to the agreed plan.
  • To bring to the attention of the CSS Manager any matters that may significantly affect the standing, performance or financial position of the company.
  • Any other duty or responsibility as may be defined and agreed with the CSS Manager, General Manager or Managing Director.